1.0 Introduction
1.1 AL MAQAM TRAVELS respects the privacy of customers and website visitors.
1.2 This policy explains how personal information is collected, used, disclosed, protected and retained in connection with Umrah travel services.
1.3 The legal entities responsible for personal information processing will be identified in this policy and related booking documentation.
2.0 Information We Collect
2.1 Depending on the enquiry or booking, we may collect full name, contact details, residential address, passport details, nationality, date of birth, travel preferences, accommodation preferences, booking and transaction records, visa documents, emergency contacts and voluntarily provided assistance requirements.
2.2 Sensitive information will be requested only where reasonably necessary for the disclosed purpose.
2.3 Payment processors may collect card information directly. Our handling of payment information depends on the payment services actually used.
3.0 Purpose of Collection
3.1 Information may be used to respond to enquiries, prepare quotations, arrange travel services, coordinate hotels and transportation, assist with visas, process payments, issue receipts, provide travel support, meet legal obligations and resolve disputes.
3.2 Information will not be used for unrelated purposes without appropriate legal basis or consent.
4.0 Consent and Customer Choices
4.1 Information will be collected, used and disclosed with appropriate consent or another lawful basis.
4.2 Customers may withdraw consent where legally permitted, subject to reasonable notice and contractual or legal restrictions.
4.3 Withdrawal of information needed for a confirmed service may affect delivery of that service.
5.0 Sharing With Travel Partners
5.1 Information may be shared with authorized providers where reasonably necessary to arrange travel.
5.2 Providers may include hotels, transportation companies, visa-processing partners, payment processors and government authorities.
5.3 Shared information will be limited to what is reasonably required.
5.4 Service providers will be subject to appropriate safeguards where required.
6.0 International Transfers
6.1 Travel arrangements may require personal information to be transferred internationally, including from a customer’s country of residence to the United Arab Emirates and Saudi Arabia.
6.2 The United Arab Emirates and Saudi Arabia may be involved in processing personal information for travel arrangements.
6.3 Information processed abroad may be subject to local laws, including lawful government access.
6.4 Reasonable safeguards will be implemented consistent with applicable law.
7.0 Data Security
7.1 Reasonable technical, organizational and administrative safeguards will be implemented appropriate to the information’s sensitivity.
7.2 Access will be limited to authorized personnel and providers with a legitimate need.
7.3 Passport documents and sensitive records will be handled through approved systems.
7.4 No electronic system can be guaranteed completely secure.
8.0 Data Retention
8.1 Information will be retained only as long as reasonably necessary for legitimate purposes and legal requirements.
8.2 Retention periods vary by information type and legal obligations.
8.3 Unneeded information will be securely deleted, destroyed or anonymized as appropriate.
9.0 Cookies and Analytics
9.1 The website may use cookies or similar technologies for essential functions, analytics and customer experience.
9.2 Specific technologies will be disclosed where required.
9.3 Visitors will be offered appropriate choices where consent is legally required for non-essential tracking.
10.0 Marketing
10.1 Promotional emails, WhatsApp messages and other marketing communications will be sent only where permitted by law.
10.2 Customers may withdraw marketing consent or unsubscribe through available methods.
10.3 Personal information will not be sold to third-party advertisers.
11.0 Customer Privacy Rights
11.1 Customers may request access to information held about them, subject to law.
11.2 Customers may request correction of inaccurate information.
11.3 Deletion, consent withdrawal and other rights requests will be assessed under applicable law.
12.0 Privacy Breaches
12.1 Suspected privacy or security incidents will be assessed and investigated.
12.2 Affected persons and authorities will be notified where required.
12.3 Appropriate steps will be taken to contain incidents and reduce risks.
13.0 Children and Family Bookings
13.1 Information about minors may be collected where necessary for family travel.
13.2 Appropriate parental or guardian authorization will be obtained where required.
14.0 Updates
14.1 This policy may be updated for changes in services, technology or law.
14.2 The effective date will be updated when changes are made.
14.3 Material changes will be communicated where required.