1.0 General Booking Conditions
1.1 All bookings are subject to package availability, service confirmation and applicable travel requirements.
1.2 An enquiry does not guarantee a reservation.
1.3 Customers will receive a written quotation before payment.
2.0 Quotation Details
2.1 Quotations identify the selected package and travel dates.
2.2 Quotations include accommodation and occupancy, transportation, inclusions and exclusions, total price, taxes and fees, optional services, payment schedule, cancellation conditions and contracting/payment-receiving entity.
2.3 Customers must review quotations before accepting.
3.0 Package Prices
3.1 Prices are generally quoted in CAD unless otherwise stated.
3.2 Starting prices depend on occupancy, dates and availability.
3.3 The final confirmed amount will be disclosed before payment.
3.4 Applicable foreign exchange, payment processing and other fees will be disclosed as required.
4.0 Deposits and Payments
4.1 Required deposit or full payment will be specified in the quotation.
4.2 Some competitively priced group packages may require full payment at booking.
4.3 Private and customized packages may have different arrangements.
4.4 No universal deposit percentage applies unless expressly stated in the confirmed quotation.
4.5 Payment deadlines will be communicated in writing.
5.0 Accepted Payment Methods
5.1 Use only official payment methods in authorized invoices or secure instructions.
5.2 The legal entity receiving payment will be identified before payment.
5.3 Do not transfer money to personal accounts or unverified third parties.
5.4 Processing and currency-conversion arrangements will be disclosed where applicable.
6.0 Booking Confirmation
6.1 Bookings are confirmed only after required payment and written confirmation.
6.2 Confirmation identifies purchased services, travel dates, amount paid and outstanding balance.
6.3 Customers receive a payment receipt and relevant documents.
7.0 Outstanding Balances
7.1 Remaining balances must be paid by the specified deadline.
7.2 Nonpayment may result in cancellation, subject to applicable notice and cancellation requirements.
7.3 Customers will be informed of outstanding balances and deadlines.
8.0 Amendments
8.1 Requests to change dates, hotels, occupancy or services must be made in writing.
8.2 Changes depend on availability and supplier approval.
8.3 Additional costs will be communicated before confirmation.
9.0 Customer Cancellation
9.1 Cancellation is governed by the applicable Cancellation & Refund Policy.
9.2 Strict terms may apply to discounted or group packages.
9.3 Cancellation conditions will be supplied before payment.
10.0 Booking Records
10.1 Documents will identify VANGUARD GLOBAL SERVICES LTD (UAE) as the contracting entity and specify the purchased services.
10.2 Receipts and invoices will contain legally required information.
10.3 Customers should retain confirmations, receipts and travel documents.
11.0 Support
11.1 Booking, change and payment questions may be sent to official support.
11.2 Customers should quote booking references.